Quality Assurance Engineer

Requirements:

• Proven work experience in software quality assurance
• Strong knowledge of software QA methodologies, tools and processes
• Experience in writing clear, concise and comprehensive test plans and test cases
• Hands-on experience with automated testing tools
• Solid knowledge of SQL and T-SQL
• Experience with performance and/or security testing is a plus
• Detail oriented, organized and able to multi-task in a fast-paced environment

Responsibilities:

• Review requirements, specifications and technical design documents to provide timely and meaningful feedback
• Create detailed, comprehensive and well-structured test plans and test cases
• Estimate, prioritize, plan and coordinate testing activities
• Design, develop and execute automation scripts
• Identify, record, document thoroughly and track bugs
• Perform thorough regression testing when bugs are resolved
• Develop and apply testing processes for new and existing products to meet client needs
• Liaise with internal teams (e.g. developers and product managers) to identify system requirements
• Stay up-to-date with new testing tools and test strategies

Skills:

• Communication
• Automated Software Testing
• SQL
• Phone Etiquette
• Data Analysis
• Regression Testing
• Transact-SQL (T-SQL)
• Quality Assurance
• Testing
• Microsoft Office

Data Engineer

Requirements:

• Extensive knowledge T-SQL
• ETL experience is a plus
• SQL Server Integration Services (SSIS)
• SQL Server Reporting Services (SSRS)
• Must have experience working with Tables, Views, Triggers, Stored Procedures, Functions etc.
• Proficient PC skills (MS Office, Windows, Adobe, Internet) and other applications used for testing, troubleshooting and call logging.

Skills:

• Communication (listening, verbal, and written)
• Customer Service
• Problem Solving
• Phone Etiquette
• Detail Oriented
• Organized
• Transact-SQL (T-SQL)
• Microsoft Office

Support Analyst (Entry Level)

Requirements:

• Proficient PC skills (MS Office, Windows, Adobe, Internet) and other applications used for testing, troubleshooting and call logging
• Practical knowledge of SQL and T-SQL
• Must have experience working with Tables, Views, Triggers, Stored Procedures, Functions etc.

Responsibilities:

• Demonstrate excellent, professional telephone skills to establish rapport with customers, articulating in a clear and concise manner to answer/resolve clients' application questions or problems in the areas of function and usage of supported products and applications
• Gather and log correct customer information into the system. Verify correct information is logged for each call and continue to detail information into the call log
• Analyze data, diagnose system problem(s) and implement problem resolutions
• Follow up with customers on status/resolution of each call. Convey customer feedback to the Team Lead or Group Manager
• Dispatch to correct vendors and monitor for vendor ETA
• Escalate vendor or customer calls through proper procedures to Team Lead

Skills:

• Communication (listening, verbal, and written)
• Customer Service
• Problem Solving
• Phone Etiquette
• Detail Oriented
• Organized
• Transact-SQL (T-SQL)
• Microsoft Office